Explore Career Paths

A Business Analyst works with stakeholders to understand their needs, documents requirements, and analyzes processes to recommend improvements. They use tools like SQL to pull data, create models or visualizations, and facilitate meetings to align business goals with technical solutions. Core responsibilities include gathering requirements, writing user stories, modeling processes, and managing stakeholder expectations. Business Analysts often sit between business units and IT teams, acting as a translator. For example, at Kaizen Approach, BAs lead requirements workshops for federal programs, while at Capital One they apply strategic analysis to company challenges. At AWS, BAs resolve sales compensation escalations by analyzing data and developing scalable solutions. The median salary is approximately $104,565, and the skills most frequently requested in current job postings include Documentation (50%), Agile/Scrum (40%), and Requirements Gathering (40%).

A Business Development Analyst drives the identification and pursuit of new business opportunities, combining market research with financial analysis to support capture strategies. Day-to-day, you analyze competitive intelligence, build pricing models, and prepare proposal materials for contracts ranging from $75M to $250M. Core responsibilities include managing the full capture lifecycle—opportunity analysis, customer assessment, win strategy, teaming, and pricing—while collaborating with account managers and technical teams to translate requirements into actionable plans. At companies like General Dynamics Information Technology and Accenture Federal Services, analysts work across federal, civilian, and defense portfolios; at Nestlé, the focus shifts to consumer goods market intelligence and partner development. The role sits within business development or growth teams and requires building customer contact plans and shaping requirements to secure competitive positions. Median salary for this role is approximately $105,000, with the most requested skills being Business Development (70% of postings), Capture Management (33.3%), Agile/Scrum (30%), Requirements Gathering (30%), Pricing Strategy (30%), and Spreadsheet Modeling (30%).

A Business Intelligence Analyst turns raw data into clear, actionable insights that guide business decisions. Day-to-day work involves building dashboards in Tableau or Power BI, writing SQL queries, and using Python or R to analyze patterns and trends. Core responsibilities include gathering requirements from stakeholders, designing data models, and producing regular reports for leadership. This role often sits within an analytics or insights team—like Navy Federal Credit Union's, where analysts support decisions with quantitative and qualitative data, or CGI's, where analysts support financial risk and regulatory reporting. Analysts collaborate closely with product, strategy, and operations teams to ensure that decisions are grounded in trusted data. Based on current job postings, the median salary is approximately $119,450. The most requested skills are Business Intelligence (90% of postings), Data Analysis (80%), Analytics & Reporting (70%), Tableau (60%), Python or R (60%), SQL (60%), Power BI (50%), and Dashboard Building (40%).

A Business Systems Analyst acts as the bridge between business needs and technology solutions. Day-to-day, you gather requirements from stakeholders, document processes, and translate business problems into functional specifications for development teams. You attend meetings with product owners and senior leadership, create and update user stories in Jira and Confluence, and support Agile teams through sprint ceremonies and system testing. Core responsibilities include defining systems scope, developing information systems, and guiding less experienced analysts. On the job, you might coordinate weekly synchronization meetings with client Product Owners at companies like Peraton, or support business analysis activities across multiple initiatives focused on process improvement and system implementation at firms like Kaizen Approach. The role typically sits within IT or program management offices, reporting to a project manager or Scrum Master. Median salary is approximately $119,500. The most commonly requested skills in current job postings are Requirements Gathering and Documentation (50% each), followed by Agile/Scrum and Automation (40% each), and Jira (40%).

A General Manager oversees a business unit's daily operations, with full profit-and-loss (P&L) accountability. Day-to-day work includes analyzing financial reports, managing stakeholder relationships, ensuring compliance with regulations, and using Microsoft Office and business acumen to drive decisions. Core responsibilities include setting strategy, leading teams, and meeting performance targets. The role sits between senior leadership and frontline staff, often reporting to a president or vice president. For example, at BAE Systems the GM leads a complex portfolio supporting Air and Space Force missions, while at MyEyeDr. the GM owns all aspects of office success including patient experience and team development. The median salary for General Managers is $119,371. The three most-requested skills in current job postings are Analytics & Reporting, Stakeholder Management, and Compliance, each appearing in 30% of listings.

A Lead Business Analyst drives the bridge between business needs and technical solutions across an organization. Day-to-day, you gather and document requirements, support stakeholder engagement, and help translate business goals into functional specifications. You also lead process improvement efforts, develop process documentation, and assist in system testing and deployment, often working with Agile teams. Core responsibilities include requirements gathering, data analysis, documentation, compliance oversight, and quality assurance. In this senior role, you act as a strategic liaison between business operations and technology teams, as seen in postings from Accenture Federal Services and the Reston Consulting Group. For example, at Kaizen Approach you support multiple initiatives focused on process improvement and system implementation for a federal program, while at CGI you would support financial risk and regulatory reporting initiatives tied to derivatives and hedge accounting. You may also oversee ServiceNow designers or manage team delivery, as in the Accenture posting. The median salary for this role is about $108,000. The most requested skills in current job postings include Business Analysis (66.7% of postings), Analytics & Reporting (50%), Compliance (50%), Documentation (50%), IT Service Management (33.3%), and Knowledge Management (33.3%).

A Senior Business Analyst works at the intersection of data, strategy, and operations to solve specific business problems. Day-to-day work involves analyzing data to identify opportunities for improvement, gathering and documenting requirements, and collaborating with technical teams to implement solutions. You will use tools like SQL and spreadsheet modeling to analyze data, and you will facilitate workshops with stakeholders to define project scope. Core responsibilities include requirements gathering, risk management, and ensuring compliance with regulatory frameworks. This role often sits within a strategy, policy, or product team. For example, a Senior Business Analyst at CGI supports financial risk and capital markets initiatives tied to derivatives and hedge accounting, while one at AWS resolves sales compensation escalations and analyzes escalation data to identify trends. At Capital One, the role involves using analysis to make strategic recommendations and testing new product strategies. The median salary is approximately $150,855. The skills most frequently requested in current postings are Compliance (50% of postings), Requirements Gathering (40%), Agile/Scrum, Risk Management, Cloud Platforms, Documentation, Spreadsheet Modeling, and SQL (each appearing in 30% of postings).

A Content Manager oversees the production, editing, and distribution of written and multimedia content across channels such as blogs, social media, and internal knowledge bases. Day-to-day tasks include managing editorial calendars, coordinating with writers and subject matter experts, and ensuring content meets brand and SEO standards. Core responsibilities include project management (scheduling, deadlines, revisions), documentation (writing and editing knowledge articles or blog posts), and SEO strategy (optimizing content for search). The role sits in marketing, communications, or contact-center operations. For example, at MAXIMUS and Maximus, Content Managers develop and maintain knowledge articles used by contact-center agents; at Authority Juice, they run the content calendar and edit long-form articles; at SpotHopper, they manage social media and blog projects for multiple clients. The median salary for Content Managers is approximately $80,000. The skills most frequently requested in current job postings are Project Management (60% of postings), Documentation (30%), SEO Strategy (30%), and Scheduling (30%).

A Content Marketing Manager plans, creates, and manages content that drives business goals like website traffic and lead generation. Day-to-day work includes drafting blog posts, coordinating with designers and editors, and analyzing which content performs best. The role blends writing, project management, and data review to ensure content reaches the right audience. Core responsibilities include developing content strategies, overseeing production calendars, and tracking key metrics like SEO rankings and conversion rates. For example, a Content Marketing Manager at Designit supports Microsoft’s Cloud Marketing Blog by planning and executing data-driven blog strategies across 20+ blog properties. At ProShares, the role manages content projects through drafting, editing, and approval stages. These positions typically report to a marketing director and work alongside SEO specialists and digital marketers. The median salary for Content Marketing Managers is $111,456. The most requested skills in current job postings are SEO Strategy (70%), Content Strategy (60%), Analytics & Reporting (40%), and Digital Marketing (40%), making analytical and search-engine expertise essential for this role.

A Content Writer researches, writes, and edits content for a range of formats — articles, web pages, video scripts, audio ads, and technical documentation. Day-to-day work involves translating complex information into clear, audience-appropriate copy while adhering to brand voice and publishing deadlines. Core responsibilities include conducting detailed research, writing educational or promotional materials, and ensuring content meets SEO and compliance standards. Content Writers often work within marketing, communications, or editorial teams. For example, at WeightNot, LLC, the role focuses on diet, nutrition, and exercise articles for weight-loss clients; at Morning Brew, it involves crafting podcast ad scripts for audio advertising; and at Chevo, it includes developing manuals and reports for federal IT programs. The median salary for Content Writers is approximately $84,158. The most requested skills in current job postings are Research (25%), SEO Strategy (20%), Video Production (12.5%), Artificial Intelligence (12.5%), and Proofreading (12.5%).

A Director of Content oversees the creation, distribution, and strategy of content across digital platforms, including websites, social media, and marketing materials. Day-to-day work includes managing content calendars, producing video and graphic assets, analyzing performance metrics, and coordinating with sales, marketing, and product teams to ensure content supports business goals. Core responsibilities include developing content strategies that drive revenue and brand awareness, mentoring junior team members, and making editorial decisions based on data. For example, at HP the Director of Content aligns product content with market needs and optimizes digital experiences for shoppers, while at the Wisconsin Broadcasters Association the role leads digital efforts for news websites and apps and collaborates with newsroom and marketing teams. This position typically sits within a marketing or communications department and reports to a senior marketing or operations leader. The median salary for a Director of Content is approximately $154,069. The skills most frequently requested in current job postings are Go (20%), Digital Marketing (20%), Network Administration (20%), CRM (20%), Content Strategy (20%), and Sales Enablement (20%), followed by Marketing Strategy (16.7%) and Graphic Design (16.7%).

Editors oversee the creation and refinement of written content across print, digital, and broadcast platforms. Day-to-day work includes assigning and editing stories, ensuring accuracy and consistency, and managing editorial staff. Editors also review documents for grammar, format, and compliance with organizational standards. Core responsibilities include developing story ideas, coordinating coverage with reporters, and editing executive correspondence, reports, and briefing materials. For example, an Editor at Bethesda Today manages a local news site and email newsletters, while an Editor at Summit Federal Services LLC edits National Guard documents for compliance and clarity. The role sits within a content team, often reporting to a publisher or senior leadership, and requires mentoring junior staff and monitoring social media for trends. Editors earn a median salary of about $93,500. The most requested skills in current job postings are Editing (62.5%), Proofreading (37.5%), and Analytics & Reporting (20%).

A Managing Editor oversees the daily editorial operations of a newsroom or publication, ensuring stories move from idea to assignment, production, publication, and distribution. This role involves managing workflows, setting coverage priorities, maintaining editorial standards, and resolving priority conflicts to keep teams aligned and on deadline. Core responsibilities include leading editorial planning, mentoring journalists, and ensuring content is accurate and delivered on time. For example, at Spectrum News, Managing Editors shape training programs and foster a culture of growth and accountability, while at Yahoo Finance, they oversee a team and set coverage priorities for financial news. The role typically reports to a senior editorial director and works closely with reporters, editors, and production teams. The median salary for Managing Editors is $118,618, and the most requested skills in current job postings are Digital Media (40%), Analytics & Reporting (30%), and Content Planning (30%). Why people love it: This role offers the genuine reward of shaping high-quality journalism by developing talent, strengthening editorial standards, and guiding stories that inform the public. FAQs: Q: What skills are most requested in current Managing Editor job postings? A: Digital Media appears in 40% of postings, Analytics & Reporting in 30%, and Content Planning in 30%. Q: What is the typical salary range for a Managing Editor? A: The median salary is $118,618, with ranges varying by industry and location (e.g., $105,000–$130,000 at The Daily Beast). Q: Which companies are currently hiring for Managing Editors? A: Hiring companies include Spectrum News, Yahoo Holdings Inc., Middle East Broadcasting Networks, Penguin Random House LLC, and The Daily Beast, among others. Q: Does this role typically require prior journalism experience? A: Yes. Most postings require at least 10-15 years of journalism experience, strong editorial judgment, and a track record of leading teams.

A Senior Content Writer develops, edits, and produces content for digital channels, websites, and internal communications. Day-to-day work includes researching topics, writing clear copy, and ensuring content aligns with brand standards and business goals. Core responsibilities include creating SEO-optimized articles, managing content calendars, and collaborating with marketing and product teams. For example, a Senior Content Writer at Strongbow Strategies LLC coordinates with stakeholders to produce complex documentation, while at Dexian the role focuses on internal communications and change enablement, including building SharePoint pages and training materials. The position often reports to a content or marketing director and may involve mentoring junior writers. The median salary for this role is approximately $79,250. The most frequently requested skills in current job postings are SEO Strategy (50%), Digital Marketing (40%), and Content Strategy (40%).

Senior Editors assign, edit, and coordinate content for newsrooms, agencies, or scientific publications. They review drafts for clarity, accuracy, and style, and manage writers or contributors to meet deadlines and editorial standards. Day-to-day work includes line editing, collaborating with multimedia teams, and ensuring published content aligns with organizational goals. Core responsibilities include commissioning and editing pieces, developing content strategy, and ensuring compliance with legal or organizational guidelines. At AAAS, the Senior Editor for Commentary invites and edits scientific Perspectives in biology and neuroscience. At The Atlantic, senior editors on the Political Accountability and National Security team assign stories, oversee staff writers, and shape coverage of politics, foreign affairs, and national security. This role typically reports to an editorial director or managing editor and works closely with other editors and writers. The median salary for Senior Editors is approximately $125,000, with the most frequently requested skills in current job postings being compliance (50%), editing (30%), and analytics & reporting (20%).

Senior Technical Writers create, edit, and manage technical documentation for complex systems, including user guides, manuals, and compliance reports. They work with subject matter experts to translate technical information into clear, accessible content for diverse audiences, from engineers to end users. Core responsibilities include providing editorial support, maintaining version control, and ensuring documentation meets regulatory standards (e.g., FAA, DoD). For example, GovCIO supports the U.S. Coast Guard’s Operations Applications Product Line by formatting and proofreading all documentation, while ACT1 Federal creates comprehensive manuals for defense modules. The role sits within cross-functional teams, often in government contracting, and requires close collaboration with program managers and engineers. The median salary is approximately $135,774. The most requested skills in current job postings are Documentation (100% of postings), Microsoft Office (50%), and Compliance (50%), followed by Agile/Scrum, Configuration Management, Process Improvement, and Version Control (each 30%).

An SEO Content Strategist plans, writes, and optimizes content to rank in search engines and attract organic traffic. Day-to-day tasks include keyword research, content auditing, and collaborating with marketing teams to produce blogs, social media posts, and web copy. Core responsibilities involve developing content strategies that align with business goals. At Valtech, the role drives a global SEO content strategy; at Cartesian, the focus is on creating SEO-informed content to improve a client’s organic search presence. Strategists also work with analytics tools to measure performance and adjust tactics. The median salary for this role is approximately $65,000. SEO Strategy appears in 100% of current job postings, followed by Content Strategy (40%) and Digital Marketing (20%).

A Technical Writer creates and maintains clear documentation for technical systems, processes, and products. They work with engineers and subject-matter experts to turn complex information into user guides, project plans, and compliance documents. Their day-to-day work involves writing, editing, and organizing content while using tools like Microsoft Office and configuration management systems. Technical Writers are typically part of content or knowledge management teams within larger engineering or IT departments. They collaborate with stakeholders across multiple teams to ensure documentation meets federal standards and organizational requirements. For example, Martek Global Services tasks Technical Writers with using AI tools to standardize documentation and ensure knowledge management, while X Energy LLC requires writers to develop and maintain technical documentation compliant with industry standards. Other responsibilities include creating project management plans with work breakdown structures, as seen in postings for the Defense Nuclear Facilities Safety Board. The median salary for a Technical Writer is approximately $102,938 per year. In current job postings, Documentation skills are required in 100% of openings, followed by Compliance (30%), Microsoft Office (20%), and Analytics & Reporting (20%). Companies actively hiring include Martek Global Services, Integral Federal, X Energy, and Telos Corporation.

A Video Content Producer creates short-form videos and graphics for social media, websites, and other digital channels. Day-to-day work includes filming, editing, and publishing content, as well as monitoring media coverage and managing content calendars. Core responsibilities include producing videos and graphics, managing social media platforms, and ensuring brand consistency. This role often sits within a communications or public affairs team, collaborating with public information officers or communications directors. For example, Congressman Robert Garcia’s office hires a Digital Assistant to execute short videos and media monitoring, while 6 Mile Runs produces multimedia content for a federal client. Other employers like Selfmoneycare and the City of Roanoke focus on creating engaging visual stories for social media. The median salary for a Video Content Producer is about $67,500. The most requested skills in current job postings are Video Production (40%), Video Editing (30%), Incident Response (20%), and Photoshop (20%).

A VP of Content sets the overall strategy for how a company's content is created, distributed, and measured to drive business goals. Day to day, this means overseeing teams that produce copy, video, and other assets, while also managing stakeholder relationships and the P&L for content initiatives. The role requires close coordination with marketing, eCommerce, product, and sales leadership to ensure content supports both brand and revenue targets. Core responsibilities include defining content strategy, managing campaign workflows, and aligning global content with local market execution. For example, HP's VP of Content role drives the global eCommerce Playbook, matching product content to shopper needs and optimizing digital experiences. At Razorfish, the SVP role focuses on agency growth and client media strategy, requiring 15+ years of experience and strong client-relationship skills. The VP of Content typically reports to a CMO or CEO and leads a cross-functional team of writers, designers, and channel specialists. Median salary for a VP of Content is about $203,000. The most in-demand skills in current job postings are eCommerce expertise (50% of postings), followed by marketing strategy and leadership (25% each), then campaign management, digital marketing, stakeholder management, cloud platforms, and content strategy (20% each).

A Chief Customer Officer leads the organization’s strategy for retaining and growing revenue from existing customers. Day-to-day work includes setting customer-success policies, overseeing compliance and risk management, and mentoring team leaders to improve performance. The role also involves process improvement, succession planning, and employee relations to ensure the customer-facing team operates effectively. The Chief Customer Officer typically reports to the CEO and collaborates with product, sales, and operations teams. For example, the Office of the Chief Information Officer at HUD manages customer-facing technology and compliance, while Sun East Federal Credit Union’s CEO role emphasizes leadership depth and long-term sustainability. At Anne Arundel County Library, similar leadership responsibilities include governance, budget oversight, and strategic planning to serve the community. The median salary for a Chief Customer Officer is approximately $478,646. The most frequently requested skills in current job postings are Succession Planning, Compliance, Risk Management, Mentoring, Process Improvement, Leadership Development, Employee Relations, and Audit & Compliance, each appearing in 33.3% of listings.

A Customer Education Manager creates and leads training programs that help customers understand and use a product effectively. Day-to-day work includes designing onboarding materials, running live training sessions, and measuring how well customers adopt the software. Core responsibilities include leading a team that delivers onboarding and documentation, tracking customer health and engagement metrics, and collaborating with sales and product teams to improve retention. For example, at Popl the role manages mid-market customers through a structured onboarding process, while at T-Mobile it involves building a federal sales team and executing strategies for government clients. This role typically reports to a Director of Customer Success and works across account management and project management functions. The median salary for a Customer Education Manager is approximately $113,592, and the most requested skills in current job postings are Onboarding (40%), Team Leadership (30%), Documentation (30%), and Analytics & Reporting (20%).

A Customer Experience Manager oversees the post-sale relationship between a company and its clients, ensuring that users can effectively access and use the product or service. Day-to-day work includes monitoring compliance requirements, building dashboards to track performance metrics, and managing incidents to resolve disruptions quickly. For example, at Second Front Systems, this role ensures warfighters have seamless access to a FedRAMP High-certified DevSecOps platform, while at SquareTrade, it involves analyzing operations data to deliver actionable insights that improve customer satisfaction. The core responsibilities include stakeholder management, platform engineering, and spreadsheet modeling to forecast needs, plus mentoring junior team members. This role sits within customer success or operations teams, often reporting to a VP or director. At PNC, a Customer Experience Manager might interact with clients in the lobby to identify banking opportunities, and at Goodwill Industries, they ensure store policies are followed while training new associates. The median salary for this role is approximately $108,298 per year. The skills most frequently requested in current job postings are Compliance (20%), Spreadsheet Modeling (20%), Dashboard Building (10%), Platform Engineering (10%), Stakeholder Management (10%), DevSecOps (10%), Incident Response (10%), and Cloud Platforms (10%).

A Customer Marketing Manager plans and executes targeted campaigns that drive customer engagement, retention, and revenue growth. Day-to-day work involves translating marketing strategies into actionable plans, managing budgets, and analyzing customer data to refine segmentation and targeting.

A Customer Success Manager ensures clients get full value from a product by guiding them through onboarding, adoption, and renewals. Day to day, you analyze usage data, lead business reviews, and collaborate with cross-functional teams to resolve issues and identify growth opportunities. Core responsibilities include account planning, churn prevention, and expansion selling—often to government or enterprise clients. At LMI Government Consulting, for example, CSMs drive engagement with DHS customers on an AI platform, while Okta’s Federal team focuses on accelerating time to value for public-sector clients. The role sits at the intersection of product, support, and sales, requiring strong stakeholder management and CRM proficiency. The median salary is approximately $80,000, and the most-requested skills in current job postings are Customer Success (90%), Relationship Management (40%), and SaaS (40%), followed by Process Improvement, Stakeholder Management, and Compliance (each 30%).

A Customer Support Representative handles inbound calls, emails, and inquiries from customers, processing orders and resolving issues. Day-to-day tasks include entering data into CRM systems, documenting interactions, and updating spreadsheets to track requests. Core responsibilities include serving as the primary point of contact for customers, troubleshooting order or account problems, and coordinating with internal teams to ensure fulfillment. For example, LATICRETE International seeks representatives to support construction professionals, while Nouryon hires for roles that manage the full order-to-fulfillment cycle. The role typically reports to a customer service manager and works closely with sales and logistics. The median salary for this role is approximately $56,090 per year. The most requested skills in current job postings are CRM (40%), Customer Service (33.3%), Documentation (30%), and Spreadsheet Modeling (30%).

A Director of Customer Success leads a team of Customer Success Managers, monitors customer health metrics, and identifies expansion opportunities. They oversee day-to-day account management, ensure service levels are met, and drive product adoption by aligning customer needs with company capabilities. Core responsibilities include recruiting and scaling a high-performing customer success team, managing enterprise accounts, and collaborating with Sales and Product teams to improve customer experiences. For example, at Enhesa, the role focuses on regulatory compliance intelligence, while at LMI Government Consulting, it involves driving engagement with DHS customers on the LIGER AI platform. Other companies like DXC Technology, NACS, and Chainguard emphasize managing delivery of client accounts, ensuring retention, and building long-term relationships. The median salary for a Director of Customer Success is approximately $125,000, with the most requested skills in current postings being Customer Success (41.7%), Relationship Management (33.3%), CRM (19%), Product Adoption (17.6%), and Account Management (16.7%).

An Enterprise Customer Success Manager manages the ongoing relationship with a company’s largest clients. Day-to-day tasks include monitoring account health, conducting business reviews, and coordinating with internal teams to resolve issues. The goal is to ensure clients meet their objectives with the product, which directly impacts retention and expansion. Core responsibilities include ensuring service levels are met or exceeded, acting as a strategic advisor rather than a transactional account manager, and using analytics to track engagement and compliance. This role sits in the customer success organization, often reporting to a VP of Customer Success. For example, at DXC Technology, the CSM manages the delivery of assigned client accounts; at NACS, the role focuses on developing long-term customer relationships through proactive engagement; and at Kalepa, the position is a trusted partner helping enterprise brands solve complex marketing and measurement challenges. The median salary for Enterprise Customer Success Managers is approximately $135,000, and the skills most frequently requested in current job postings include Customer Success, SaaS, Account Management, and Relationship Management.

An Implementation & Onboarding Specialist manages the process of getting new clients set up on a company's software platform. Day-to-day work includes coordinating with client stakeholders, configuring the product, and training end users to ensure adoption. The role also involves documenting processes, tracking milestones, and troubleshooting issues that arise during the onboarding phase. Core responsibilities include project management, relationship building, and process mapping. The role typically sits within a customer success or operations team. For example, ADP hires Implementation Specialists to onboard small business clients to payroll and HR solutions, handling multiple projects and inbound calls. Ncontracts seeks a TPRM Implementation Specialist to manage client onboarding and product adoption, requiring 2 years of prior implementation experience. Ometria offers a remote senior role with a base salary of $150,000–180,000, reflecting the higher end of the market for experienced specialists. The median salary for this role is approximately $76,059, and the most-requested skills in current job postings are Onboarding (100%), Implementation (62.5%), and Project Management (57.1%).

A Senior Customer Success Manager ensures that business clients get full value from complex software platforms, particularly in regulated industries like government, utilities, and defense. Day-to-day work includes monitoring product adoption, conducting business reviews, and resolving escalations before they become churn risks. Core responsibilities span onboarding new accounts, managing stakeholder relationships, and driving contract renewals. At companies like Salesforce and AWS, the role sits between sales and product teams, translating technical capabilities into measurable business outcomes. For example, at EnergyHub, Inc., the CSM manages utility client portfolios and supports program launches; at CORAS, the CSM works directly with U.S. Navy program offices to ensure decision-intelligence tools are used effectively. The median salary for this role is approximately $128,000. The most frequently requested skills in current job postings are Customer Success (70%), Compliance (40%), SaaS (40%), and Onboarding (40%).

A Senior Customer Support Specialist resolves advanced technical issues and service requests for enterprise IT systems, often in highly regulated environments like federal agencies or healthcare. Daily work includes deep diagnostics across hardware, operating systems, and applications, coordinating with tier-2 and tier-3 teams to meet service-level commitments. Core responsibilities include owning complex incidents, creating and updating knowledge base articles and user training materials, and automating repetitive tasks to reduce repeat incidents. The role sits within a service desk or customer support team and serves as a subject-matter expert—examples include supporting Oracle Health clients with technical application issues or providing litigation support for the U.S. Department of Justice through companies like ITC Federal. At SAIC, the specialist maintains mission-critical IT systems and resolves challenges for geographically dispersed stakeholders. The median salary for this role is approximately $77,746, and the most-requested skills in current postings are Documentation (50%), Technical Support (30%), Strategic Planning (20%), Automation (20%), CRM (20%), Linux Administration (20%), Onboarding (20%), and Customer Service (20%).

A VP of Customer Success oversees the strategy and execution of client retention, satisfaction, and growth. Day-to-day, they manage teams that support high-value accounts, resolve complex issues, and use data to drive renewal and expansion outcomes. The role requires close coordination with sales, product, and support to ensure service levels are met or exceeded. Core responsibilities include leading customer success teams, developing digital-first engagement programs, and analyzing account health metrics to forecast churn and upsell opportunities. This role typically reports to the CRO or CEO and sits at the intersection of account management and revenue operations. For example, at DXC Technology, VPs manage delivery for assigned client accounts and work with Account Delivery Managers to ensure service levels. At Blockchain.com, Senior VIP Customer Success Associates own complex issues end-to-end and build lasting relationships with high-value users. The median salary for this role is approximately $135,000. The most frequently requested skills in current job postings are Customer Success (70%), SaaS (40%), Account Management (30%), and CRM (30%), with Healthcare IT appearing in 22.2% of postings.

An AI Research Scientist designs and runs experiments to advance machine learning, deep learning, and large language models. They write code in Python or R, analyze data, and build prototypes that solve real problems in fields like defense, robotics, and enterprise software. Core responsibilities include leading technical program delivery, driving business development for new R&D projects, and collaborating with ML engineers and domain experts. For example, Two Six Technologies hires Principal Research Scientists to lead applied AI projects for defense and grey zone conflicts, while AT&T seeks scientists to develop AI algorithms for federal defense clients. Other roles, like those at OpenAI, focus on fairness and bias testing of AI-assisted people systems. The median salary for this role is approximately $209,000, and the most requested skills in current job postings are Machine Learning & Deep Learning, Python or R, and Research.

An Analytics Engineer builds and maintains the data infrastructure that turns raw data into usable information. Day to day, you write SQL queries, design data pipelines, create dashboards, and integrate data from multiple sources using Python or R. You also document your work and analyze data to ensure accuracy and usability. Core responsibilities include designing enterprise data models, managing data warehouses, and mentoring junior engineers. At Accenture Federal Services, Analytics Engineers support federal government missions by building secure data solutions. At Insight Global, they lead data modeling for underwriting and claims in the insurance industry. The role sits between data engineering and data analysis, translating business needs into scalable data systems. The median salary for Analytics Engineers is approximately $200,000. The most requested skills in current job postings are SQL (80%), Python or R (70%), Data Analysis (50%), Big Data Technologies (50%), Cloud Platforms (50%), and Mentoring (50%).

Applied Scientists design and build production-grade machine learning systems, working from concept through implementation. Day-to-day work includes writing code in Python or C++, training and deploying deep learning models, and analyzing large-scale data to improve product features. Core responsibilities span the full model lifecycle: defining research roadmaps, prototyping solutions, running experiments, and collaborating with engineering teams to ship AI features. For example, at Amazon’s Sponsored Products and Brands team, Applied Scientists drive generative AI innovations in advertising; at Microsoft AI, they optimize large language models for search. The role often includes mentoring junior scientists and contributing to the team’s long-term technical strategy. The median salary for Applied Scientists is approximately $183,000. The most requested skills in current job postings are Python or R (80%), Machine Learning & Deep Learning (80%), C++ (60%), Object-Oriented Programming (60%), Generative AI (50%), and Big Data Technologies (50%).

A BI Developer builds and maintains the systems that turn raw data into reports and dashboards that managers and executives actually use. Day to day, that means writing SQL queries, developing Power BI reports, and partnering with business users to gather requirements and define output. At DCS Corp, for example, developers assess data sources and create dashboards that deliver actionable insights for business decisions. Core responsibilities include designing database schemas, integrating data from multiple sources, and optimizing report performance. The role sits within a data or analytics team and often works closely with stakeholders to tailor reports for specific purposes — such as auditing and investigative reporting at the Office of Personnel Management (E Logic) or supporting Navy ERP governance (BizFirst). A typical day might involve writing DAX measures in Power BI, configuring data refresh schedules, or troubleshooting a slow-loading dashboard. The median salary for a BI Developer is about $115,000, and the skills most frequently requested in current job postings are Power BI (90%), Business Intelligence (60%), Data Analysis (50%), Dashboard Building (50%), and SQL (50%).

A Chief Data Officer (CDO) sets and executes an organization’s enterprise data strategy, ensuring data is reliable, accessible, and used to drive business value. Day-to-day, the CDO leads teams that build data architecture, enforce governance frameworks, and deliver analytics and reporting that inform decisions across departments. The CDO typically reports to the CIO or CEO and oversees data governance, compliance, and process improvement. For example, at the Department of Transportation, the Chief Data and Artificial Intelligence Officer leads data, analytics, and AI programs aligned with the agency’s mission. At IDBNY, the CDO collaborates with C-suite leaders to treat data as a strategic asset, managing governance frameworks and analytics initiatives. The median salary for a Chief Data Officer is approximately $309,277. The most frequently requested skills in current job postings are Analytics & Reporting (42.9%), Compliance (42.9%), Data Architecture (28.6%), and Data Analysis (28.6%).

A Data Analyst collects, processes, and interprets data to help organizations make informed decisions. Day-to-day work involves running SQL queries, building dashboards in Tableau or Power BI, and performing statistical analyses in Python or R. You might analyze partner sales performance at AvePoint or support risk reporting for a bank's first line of defense. Core responsibilities include gathering data from multiple sources, ensuring completeness and integrity, and presenting findings through visual reports and dashboards. The role sits within business operations, product teams, or risk management functions. For example, a Data Analyst at Hearst Communications creates dashboards to analyze user engagement for digital products, while one at the FBI receives and organizes information from multiple sources to support law enforcement missions. As of current postings, the median salary for Data Analysts is approximately $93,374. The most requested skills in job listings are Data Analysis (70%), SQL (60%), Dashboard Building (50%), Python or R (50%), and Tableau (50%).

A Data Architect designs and maintains the high-level structure of an organization’s data systems. Day-to-day work includes creating data models, defining how data is stored and integrated, and choosing the right cloud platforms and big data tools to ensure data is accessible and reliable. This role involves collaborating with engineers, analysts, and business stakeholders to align the data architecture with company goals. Core responsibilities include documenting comprehensive data models, participating in architecture discussions to drive solutions, and mentoring other data modelers. For example, at Blue Cross and Blue Shield of North Carolina, a Lead Data Architect creates data models and uses Snowflake, while at Banner Health the architect operates the data platform that powers decision-making across a large health system. The architect also builds data pipelines, manages data governance and quality, and ensures the architecture supports both current operations and future growth. The role typically sits within IT or a centralized data platform team. The median salary for Data Architects is approximately $179,999. The most frequently requested skills in current job postings are Data Governance and Data Architecture (both 70%), followed by Cloud Platforms, Data Integration, Big Data Technologies, and Data Quality (each 50%).

A Data Engineer builds and maintains the systems that collect, store, and process data so it can be used for analysis and decision-making. Day-to-day work involves designing data pipelines to move information from various sources into a central platform, writing code in Python or R, and using SQL to query and transform data. For example, at Wapa, a Data Engineer builds and maintains pipelines and models using SQL, Python, and cloud experience, working alongside other engineers and analysts. Core responsibilities include developing and maintaining scalable data ingestion, transformation, and curation pipelines—often using tools like Databricks and AWS—to deliver analytics-ready datasets. The role sits within a data or analytics team, collaborating with analysts and engineers to centralize and modernize operational data. For instance, Ragle Inc. seeks a Data Engineer to design production-grade pipelines that connect in-house systems, accounting tools, and third-party APIs, powering daily analytics. At Accenture Federal Services, data engineers help the US federal government make the nation stronger and safer by pursuing the potential of technology. The median salary for a Data Engineer is approximately $133,651. The most requested skills in current job postings are Data Integration (80%), Python or R (70%), SQL (70%), and Cloud Platforms (70%).

A Data Governance Analyst enforces metadata standards and implements governance frameworks to ensure data accuracy, integrity, and compliance across an organization. Day-to-day work includes establishing metadata management processes, monitoring data quality against KPIs, and collaborating with technical teams and data stewards to maintain governance policies. Core responsibilities include developing data policies, standards, and procedures, conducting detailed data analysis to identify inconsistencies or control deficiencies, and leading data quality initiatives. This role sits within the Data Governance Team and reports to the Chief Data Officer or program leadership. For example, at IMAGINEEER LLC, the analyst drives KPI-aligned data quality across federal healthcare data environments within the DoD, while at Columbia Bank, the analyst supports the execution of the enterprise data governance program by focusing on critical data elements and compliance. The median salary for this role is not provided in the data, but the most-requested skills in current job postings are Data Governance (100%), Compliance (70%), Data Quality (70%), Metadata Management (40%), Analytics & Reporting (40%), Cloud Platforms (40%), SQL (40%), and Power BI (30%).

A Data Platform Engineer designs, builds, and maintains the infrastructure that stores, processes, and moves data across an organization. Day-to-day work involves writing code for data pipelines, managing cloud-based data warehouses, and ensuring data is accessible and secure for analysts and data scientists. Core responsibilities include building and testing data ingestion and transformation pipelines, implementing data governance and compliance controls, and optimizing database performance. This role often sits within a central platform or center of excellence team, supporting multiple business units. For example, NTT DATA hires for a Databricks Platform & Data Engineer to build enterprise-grade environments, while Booz Allen Hamilton seeks a Data Analytics Platform Engineer to organize data for fraud detection and cancer research. The median salary for this role is approximately $130,333. Employers most frequently request skills in Cloud Platforms and Python or R (both in 70% of postings), followed by Data Engineering (60%), and Data Integration, Data Governance, Database Design, and SQL (each in 50% of postings).

A Data Quality Analyst evaluates data sets for accuracy, completeness, and consistency, then works to fix issues and prevent them from recurring. Day-to-day, you run SQL queries to check for duplicates or missing values, document quality rules, and collaborate with teams to enforce data standards. Core responsibilities include analyzing large datasets, resolving quality problems, and recommending best practices to maintain data integrity. This role sits within data governance or quality assurance teams, often supporting compliance with Medicare/Medicaid claims standards (as at Telligen) or federal agency requirements (as at Paradyme Management). You might also automate testing using Python or R, as seen in postings from CMT Services Inc. and Link Solutions. The median salary is about $90,000, and the most-requested skills in current job postings are Data Quality (70%), SQL (60%), Compliance (40%), and Documentation (40%).

A Data Scientist extracts insights from structured and unstructured data using statistical modeling, machine learning, and deep learning. Day-to-day work includes cleaning and exploring data sets, building and testing predictive models, running A/B experiments, and deploying models into production. You'll use Python or R, SQL, and cloud platforms to turn raw data into actionable recommendations. You typically sit within a product, analytics, or data strategy team, translating business problems into data requirements and metrics. For example, at Capital One, data scientists personalize credit card offers using statistical modeling; at Amazon, they own the data science elements of products to optimize performance; at Caterpillar, they build AI solutions to help customers manage fleets. Responsibilities often include feature engineering, model deployment, version control, and presenting findings to stakeholders. The median salary for Data Scientists is approximately $156,531. The most requested skills in current job postings are Python or R (90%), machine learning and deep learning (90%), SQL (60%), data analysis (60%), and cloud platforms (40%).

A Data Visualization Specialist transforms complex datasets into clear, visual products such as dashboards and reports that help organizations monitor performance and make decisions. Day-to-day, you will use tools like Tableau, Power BI, and SQL to build interactive visualizations, analyze user behavior, and present actionable insights to stakeholders. Core responsibilities include collaborating with federal staff or product teams to design dashboards that communicate key metrics, as seen at BCT Partners and DRT Strategies. You may also support public health analyses or federal program oversight, ensuring visual outputs meet client guidelines and data standards. The role typically sits within analytics or IT teams, working under senior analysts or project leads. Based on current job postings, the median salary for this role is approximately $90,000, with the most requested skills being Dashboard Building (100% of postings), Tableau (40%), and Data Analysis and SQL (each 30%).

A Director of Data Engineering oversees the design, construction, and maintenance of the systems that collect, store, and process data for business use. Day to day, they architect data pipelines, manage engineering teams, and set technical standards for data integration and warehousing, often working directly with cloud platforms like AWS or Azure. The role typically sits within the IT or data organization and reports to a VP or Chief Data Officer. At Breakthru Beverage Group, for example, the Director leads a transformation to modernize data foundations and enable AI-driven decision-making. At Accenture Federal Services, data engineering managers build scalable solutions for federal clients. At Anthropic, a Data Engineering Manager builds the analytics engineering team that creates data foundations for product decisions. The median salary for this role is approximately $243,209. The most requested skills in current job postings include Data Engineering (90% of postings), Cloud Platforms (70%), SQL (70%), and Python or R (60%), along with data integration, pipelines, and warehousing (each 50%).