CRM Administrator: Facts, Skills, and Next Paths
A CRM Administrator configures and maintains the organization's customer relationship management system, ensuring it supports sales, marketing, and service workflows. Day-to-day tasks include customizing entities, forms, and dashboards, managing user roles and permissions, and troubleshooting system issues.
Core responsibilities include system configuration, data governance, and collaboration with IT and operations teams to improve data reliability. For example, LATICRETE International enhances Dynamics 365 modules to support user needs, while Motorola Solutions relies on CRM administrators to manage order processing and customer support. This role often reports to the Head of IT and provides training to end-users.
The median salary for CRM Administrators is approximately $66,560. The most requested skills in current job postings are CRM (100%), Data Integrity (30%), Automation (30%), and Power Platform (30%), with Data Integration (20%) and Technical Leadership (10%) also in demand.
$105,500 – $127,500
Avg. Salary
18 paths
Adjacent Paths
49% avg. match
Avg. Match Score
63.9 shared skills
Shared Foundation
The Skill Blueprint for CRM Administrator
The core competencies employers ask for. Use them to strengthen your resume, spot gaps, and compare related career options.
CRM
technical 100% of live postingsAutomation
technical 60% of live postingsData Integration
technicalTechnical Leadership
technicalMicrosoft Office
technicalAnalytics & Reporting
analytical 40% of live postingsDashboard Building
technicalRequirements Gathering
strategic 10% of live postingsSales Methodology
strategicWhere Else Can CRM Administrator Skills Take You?
Build toward this role and you may be building toward several others. Explore the paths that share the same foundation.
Adjacent Paths from CRM Administrator
Showing the top 18 of 33 transitions — explore the rest via the Network map.
Why People Explore CRM Administrator
High Impact Visibility
CRM Administrators sit at a critical intersection in the organization. Your work directly ties to key business metrics — making your impact visible across teams and to leadership.
Resume Signal
The skills behind CRM Administrator — CRM, Automation, Data Integration — give you concrete language for resumes, interviews, and adjacent roles.
Option Value
This is a high-demand function where strong performers can advance quickly. With 33+ adjacent paths available, your career options stay open.
Roles With Similar Day-to-Day Work
Ranked by how similar the day-to-day work reads in live job postings — not just shared skills.
Frequently Asked Questions
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See how CRM Administrator skills match with every career path in our network.